Refund policy
Refund & Return Policy
Evergreen Tees – evergreentees.shop
Last updated: October 2026
At Evergreen Tees, each product is made to order. We aim to be fair, transparent, and customer-focused while protecting our small business from misuse.
Returns
We accept returns within 7 days of delivery under the following conditions:
• The item must be unworn, unwashed, and in original condition
• The customer is responsible for return shipping costs
• No restocking fee is charged
Once the returned item is received and inspected, a refund will be issued to the original payment method.
Digital Downloads (Evergreen Trackers)
Spreadsheet and printable downloads are delivered instantly and can't be returned, so they aren't refundable once purchased. If a file won't open, is missing, or doesn't work as described, contact us within 14 days with your order number. We'll fix it, send a replacement, or refund you.
Damaged or Defective Items
If your item arrives damaged, misprinted, or defective:
• Contact us within 7 days of delivery
• Provide your order number
• Include clear photos showing the issue
We will replace the item at no cost to you.
Lost Packages
If a package is confirmed lost by the carrier, we will issue a replacement.
Incorrect Address
If an order is returned due to an incorrect address entered at checkout, the customer is responsible for reshipping costs.
Contact
For all return requests or order issues, please contact us here:
Contact us
We value our customers and commit to respectful, transparent communication at all times.